Complaint Submission
Users file a complaint online with details and supporting files.
Engagement & Outreach
Grievance Management
Receive, route and resolve complaints in a transparent way, with a record of every step. Students, parents and staff can raise concerns confidently, and management can show that each one was handled properly.
- Anonymous or named complaints
- Routing to the right authority
- Status updates and closure record
Live
Engagement
Grievance Management
Complaint Submission
Users file a complaint online with details and supporting files.
Anonymous Option
Categories
Routing
Send each case to the appropriate authority or committee.
Escalation
Move unresolved cases to a higher level when needed.
What You Get
Built to make Grievance Management simple
Receive, route and resolve complaints transparently, with a record of every step.
01
A Safe Way to Raise a Concern
People can complain by name or anonymously, which encourages honest reporting.
- Anonymous or named complaints
- Simple online form
- Confidential handling
Grievance Management
Engagement & Outreach
- Complaint SubmissionUsers file a complaint online with details and supporting files.
- Anonymous OptionAllow complaints without revealing the identity of the person.
- CategoriesClassify complaints by type so they can be handled correctly.
02
Every Complaint Reaches the Right Authority
Routing rules send each case to the person responsible for it.
- Routing by type of complaint
- Escalation to higher authority
- No complaint left unassigned
Grievance Management
Engagement & Outreach
- CategoriesClassify complaints by type so they can be handled correctly.
- RoutingSend each case to the appropriate authority or committee.
- EscalationMove unresolved cases to a higher level when needed.
03
A Clear Record From Receipt to Closure
Each step and update is logged so the process is open and can be reviewed.
- Status updates
- Closure record
- Full history for review
Grievance Management
Engagement & Outreach
- EscalationMove unresolved cases to a higher level when needed.
- Status UpdatesComplainants can see where their case stands.
- Action NotesRecord actions taken and decisions made at each step.
Key Capabilities
What you can do with Grievance Management
Everything inside Grievance Management, ready to use from day one.
Anonymous Option
Allow complaints without revealing the identity of the person.
Categories
Classify complaints by type so they can be handled correctly.
Routing
Send each case to the appropriate authority or committee.
Escalation
Move unresolved cases to a higher level when needed.
Status Updates
Complainants can see where their case stands.
Action Notes
Record actions taken and decisions made at each step.
Closure Record
Close the case with a final note kept for future reference.
Before & After
See what Grievance Management changes at your institution
Before vs. after adding Grievance Management to EduVision Pro.
- 1
Online Submission
SolvedComplaints are filed digitally and reach the system directly.
- 2
Visible Progress
SolvedComplainants can follow status updates.
- 3
Anonymous Reporting
SolvedPeople can raise issues without exposing their identity.
- 4
Documented Resolution
SolvedEach step and the final outcome are recorded.
FAQ
Grievance Management questions answered
Not seeing your question? Ask our team during a demo and we will walk you through it.
Request a DemoCan complaints be anonymous?
Yes. You can allow anonymous complaints as well as complaints with the person's name.
Who sees a complaint?
Only the authority it is routed to and others you authorise. Access is controlled by role.
Can a case be escalated?
Yes. A case can be passed to a higher authority if it is not resolved at the first level.
Will the complainant know the outcome?
They can see status updates and the closure of the case, depending on how you configure it.
Can we keep records for audits?
Yes. Each complaint keeps its history from receipt to closure, which you can refer to when needed.
Built For You
One platform, every kind of institution
Grievance Management adapts to the way your institution works.
Works Together
Related features
Every module shares the same student and staff record, so nothing is entered twice.
Let's Build a
Brighter Future Together
Partner with EduVision to simplify education, empower people and create lasting impact for your institution.